Thank you for shopping with SAMOSATO. We hope you are satisfied with your purchase. If you are not completely happy with your order, please review our Returns and Refund Policy below.
1. Definitions
Company: SAMOSATO STORE, Velické námestie 21, 058 01 Poprad, Slovakia.
Goods: Items offered for sale on our website.
Orders: Requests made by you to purchase Goods from us.
Service: The website benchdogs.co.uk and any other services we provide.
You: The individual accessing or using the Service, or the company or other legal entity on behalf of which such individual is accessing or using the Service.
2. Your Right to Cancel
You have the right to cancel your order within 14 days without giving any reason. Cancellation Period: The 14-day period starts from the day you receive the Goods or from the day a third party you have appointed (other than the carrier) takes possession of the Goods. Cancellation Process: To exercise your right to cancel, you must inform us of your decision by a clear statement.
You can contact us by: Email: store@samosato.com
3. Refunds
We will process your refund no later than 14 days from the day we receive the returned Goods. We will use the same payment method you used for the original transaction, and you will not incur any fees for the refund.
4. Conditions for Returns
To be eligible for a return, please ensure that: The Goods were purchased within the last 14 days. The Goods are in their original packaging and condition. Exclusions from Returns: Goods made to your specifications or clearly personalised. Goods that deteriorate rapidly or have passed their expiry date. Goods that are not suitable for return due to health or hygiene reasons, if unsealed after delivery. Goods that, after delivery, are inseparably mixed with other items. We reserve the right to refuse returns that do not meet these conditions.
5. Non-Refundable Items
Sale items are non-refundable unless required by law.
6. Return Shipping Costs
You are responsible for the cost and risk of returning Goods to us. Please send the Goods to the following address: SAMOSATO STORE, Velické námestie 21, 058 01 Poprad, Slovakia. Please include your name and order number with the return. We recommend using a trackable and insured shipping method. We are not responsible for Goods damaged or lost in return shipment. We cannot issue a refund without actual receipt of the Goods or proof of return delivery.
7. Condition of Returned Goods
Returned Goods should be in the same condition as you received them. Suitable packaging should be used to prevent damage during transport. Damaged items due to improper packaging will result in a reduced refund or no refund. In such cases, the items will be returned to you at your expense, and failure to cover the return shipping cost may result in disposal of the Goods.
8. Processing of Refunds
Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, you will be refunded to your original payment method within 10 business days. Please allow additional time for your bank or credit card company to process and post the refund.
9. Delayed Refunds
If more than 15 business days have passed since we approved your return and you have not received your refund, please contact us at store@samosato.com.
10. Failed Deliveries
If an order is returned to us due to failed delivery, reshipping will incur additional charges. If you choose to cancel your order, the original shipping costs will not be refunded.
11. Gifts
If Goods were marked as a gift at the time of purchase and shipped directly to you, you will receive a gift credit for the value of the return. A gift certificate will be mailed to you upon receipt of the returned product. If the Goods were not marked as a gift or if the gift giver had the order shipped to themselves to give to you later, we will issue the refund to the gift giver.
12. Contact Us
If you have any questions about our Returns and Refunds Policy, please contact us at: Email: store@samosato.com